Cookie policy
This is a website (the “Website”) operated by Altus Group Limited (Co Reg No. 04335500) or one of our affiliated group companies (“Altus”, “we” or “us” or "our”). When you access our Website we collect certain information by automated means using tracking technologies commonly known as “Cookies”. Please read this policy (“Cookie Policy”) carefully as it sets out what a cookie is, an overview of the cookies we use, what to do if you don't want to accept cookies and a table of the cookies that we use, so that you know exactly what cookies we drop and why.
If you have already indicated your cookie preferences, you should still read the policy from time to time to ensure you understand how we use cookies.
What is a cookie?
Cookies are text files that are downloaded and may be stored on your device e.g. your computer (or other internet enabled devices, such as a smartphone or tablet). We may use similar techniques such as server log files, web beacons (also known as clear GIFs and pixel tags, which may be used to transmit information back to the Website), and embedded scripts (programming code that is designed to collect information about your interactions with the Website, such as the links you click on).
Embedded scripts are active only when you are accessing the Websites. For the sake of consistency all of these techniques will be referred to in this Cookie Policy as ‘cookies’. Note that unlike cookies, some pixel tags do not store any information on, or access information stored on, your device. This means that we may not need your consent to use pixel tags, even where they are not essential to display or operate the Website.
You will find a list of all cookies used within each category - both essential and non-essential cookies (being either functional, performance or targeting cookies) in Annexes 1 and 2 of this policy.
If you don't want to accept the non-essential cookies, you can:
choose not to accept cookies via the pop-up banner (but please be aware that this may affect the functionality of the Website);
set preferences or turn off cookies at any time (but please be aware that this may affect the functionality of the Website);
stop using this Website.
You can change your cookie preferences at any time by changing your settings which is further explained in section 4 below.
Information gathered by cookies can, particularly when combined with other information, be considered personal data. Our other privacy policies set out full details of the other information we may collect and how we may use your personal information.
Cookies used on the Websites
We use several different types of cookies. In particular, we use: essential cookies which enable certain fundamental Website features (e.g. security); non-essential cookies which allow us to provide you with the best user experience, monitor usage of our Websites and deliver targeted ads to you. Some of these are session cookies which are stored temporarily and are destroyed after leaving our Website. Others are persistent cookies which remain on your device for the period of time specified in the cookie (see Annex 1 for details of how long these cookies persist).
The following is a more detailed explanation of the types of cookies we use:
Essential cookies
Some cookies are essential for the operation and navigation of our Website (including where we use cookies to align to the preferences you have shown us in relation to your use of the website). For example, some cookies allow us to identify registered users and ensure they can access the Website.
If a registered user opts to disable these cookies, the user may not be able to access the content of the Website. Without these cookies, we may therefore not be able to provide you with access to our Website you have asked for. These cookies also help (i) allow us to action certain preferences you indicate to us; and (ii) support Website security, so if you block these cookies we can't guarantee your use or the security of our Website during your visit. Some of these cookies are managed by third parties on our behalf.
Non-essential cookies
Functionality cookies
Functionality cookies are used to provide you the best user experience. They allow us to enhance the performance of our Website and may also help us to tailor it to provide you with more personal features. Some of these cookies are managed by third parties on our behalf.
Performance cookies
Performance cookies help us to understand the behaviour of our visitors and their usage of the Websites, which allows us to continuously improve the Websites to provide the best user experience (for example, by identifying the most popular pages or determining why some pages are showing error messages). Some of these cookies are managed by third parties on our behalf, and others are “third-party cookies” as described below.
Targeting cookies
Targeting cookies are used to serve users with adverts, and to collect information about users’ browsing habits and usage of the Website s in order to make adverts more relevant to users and their interests. These cookies may be “third party” cookies, as explained below.
We may use remarketing technologies to enable third parties to display relevant and personalised ads to users through their networks (based on, for example, your visit and click history). They are also used to limit the number of times users see an advert as well as help measure the effectiveness of an advertising campaign.
These cookies work together with social media plug-ins. For example, when we embed photos, video and other content from social media websites, the embedded pages contain cookies from these websites. Similarly, if you choose to share our content on social media, a cookie may be set by the service you have chosen to share content through.
This Website uses both first-party and third-party cookies:
First-party cookies are set by the website you are visiting. These cookies are primarily used to ensure the technical functionality and security of the website.
Third-party cookies are set by someone other than the website you are visiting, such as by our marketing partners. We use external platforms to monitor and evaluate the use of the website, e.g., by way of Google Analytics. That means they’re not within our control, and you should refer to the relevant third-party privacy notice at the links in Annex 1.
Technologies
Google Analytics 4
We use Google Analytics on our Website to obtain an overall view of visitor habits and visitor volumes, and to help improve the overall experience on our website. Google Analytics, a third-party web analysis service provided by Google Inc, uses "performance cookies" and "targeting cookies" to analyse how you use our Website.
On our behalf, Google will use the information collected for the purpose of evaluating your use of our Website, compiling reports on website activity and providing other services relating to website activity and internet usage to us. We have configured the use of Google Analytics on our Website to limit the device and location data that is collected. For more information on how Google Analytics collects and processes your personal information, please click here.
If you prefer to not have data reported by Google Analytics, you can install the Google Analytics Opt-Out Browser Add-On by following the instructions here. You may opt out of Google’s use of tracking technologies by visiting the Google advertising opt-out page here. For more information on opting out of third party vendors’ use of cookies please visit Your Online Choices here.
Control your cookie settings
More detail on how businesses use cookies is available here. You may be able to manage cookies in different ways e.g., through your browser (note that this could impact any website you visit) or engaging with the cookie banner on our Website to control the cookies placed through our Website.
Controlling cookies through your browser. Users are always free to decline cookies if their browser permits, although doing so may interfere with their online experience including use of our Website. Please find detailed information on how to disable cookies here.
Controlling cookies through our website. You have the option to consent to non-essential cookies dropped on our Website by clicking ‘Set Preferences’ in the cookie banner that is presented to you when you visit our Website. You can change your cookie preferences at any time by clicking the cookies setting icon, on the cookie banner which is displayed on your screen when visit the website – which also enables you to withdraw any consent you have previously given to us. Please note that disabling the cookies settings on our Website shall not result in the deletion of any cookies that have already been set – however, you can delete these at any time by accessing the browser settings on your device.
If you simply disable all cookies in your browser settings, you may find that certain sections or features of our Website will not work, because your browser may prevent us from setting functionally required cookies. It is recommended to use the cookie preferences centre on our Website instead of disabling all cookies via your web browser. The following links may assist you in managing your cookies settings, or you can use the 'Help' option in your internet browser for more details.
Your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit. However, there is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” visit http://www.allaboutdnt.com.
Questions / enquiries
If you have any further questions and/or comments, please contact us using our below contact details below:-
Email: privacyoffice@altusgroup.com
Address: 33 Yonge Street, Suite 500, Toronto. ON M5E 1G4. Canada.
Additional information
We will keep this Cookie Policy under review and may make updates from time to time and, to the extent reasonably possible, these will be communicated to you. Any changes to this Cookie Policy will be posted on our Website.
The following link contains further information about cookies: http://www.aboutcookies.org/. In addition, a guide to online privacy has been produced by the internet advertising industry which can be found online at:
Annex 1 - Website Cookie Use
Below is a full list of cookies used on the Websites.
Essential cookies
Essential cookies enable core functionality such as transmission of communication, authentication of login, security, network management, and accessibility to use core features of the Website.
Name | Persistency | Description | Websites |
|---|---|---|---|
incap_ses_1445_979563 | Session | Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie) | Altus Group |
nlbi_979563 | Session | Incapsula DDoS Protection and Web Application Firewall: Load balancing cookie. To ensure requests by a client are sent to the same origin server. | Altus Group |
visid_incap_979563 | 1 year | Incapsula DDoS Protection and Web Application Firewall: cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 month | Altus Group |
pi_opt_in575253 | 1 year | If Tracking Opt-in preferences is enabled, the pi_opt_in cookie is set with a true or false value when the visitor opts in or out of tracking. If a visitor opts in, the value is set to true, and the visitor is cookied and tracked. If the visitor opts out or ignores the opt-in banner, the opt-in cookie value is set to false. The visitor cookie is disabled, and the visitor isn’t tracked. | Altus Group |
Non-essential cookies
Name | Type | Persistency | Description | Websites |
|---|---|---|---|---|
lpv575253 | Functional Cookies | 1 year | This LPV cookie is set to keep us from tracking multiple page views on a single asset over a 30-minute session. For example, if a visitor reloads a landing page several times over a 30-minute period, this cookie keeps each reload from being tracked as a page view. | Altus Group |
visitor_id575253 | Functional Cookies | 1 year | The visitor cookie includes a unique visitor ID and the unique identifier for your business unit. For example, the cookie name visitor_id12345 stores the visitor ID 1010101010. The account identifier, 12345, makes sure that the visitor is tracked on the correct business unit. The visitor value is the visitor_id in your business unit. This cookie is set for visitors by the Account Engagement tracking code. | Altus Group |
SIDCC | Functional Cookies | 1 year | Google's SIDCC is used by Google Maps to provide the identification of trusted web traffic. Google LLC Privacy Notice accessible here | Altus Group |
_ga | Functional Cookies | 1 year 2 months | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. | Altus Group |
_gat_UA-31808738-1 | Performance Cookies | 1 minute | This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. | Altus Group |
_gid | Performance Cookies | 1 day | This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited._gid | Altus Group |
_hj Absolute Session In Progress
| Performance Cookies | 30 minutes duration, extended on user activity. | Hotjar sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie. | Altus Group |
_hj FirstSeen
| Performance Cookies | 30 minutes duration, extended on user activity. | Hotjar sets this cookie to identify a new user’s first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. | Altus Group |
_hj IncludedIn Pageview Sample
| Performance Cookies | 2 minutes duration, extended every 30 seconds. | Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. | Altus Group |
_hj Included In Session Sample_2116875
| Performance Cookies | 2 minutes duration, extended every 30 seconds. | Set to determine if a user is included in the data sampling defined by your site's daily session limit. | Altus Group |
_hj Session User_2116875
| Performance Cookies | 1 year
| Set when a user first lands on a page. Persists the Hotjar User ID which is unique to that site. Hotjar does not track users across different sites. Ensures data from subsequent visits to the same site are attributed to the same user ID. | Altus Group |
_hj Session_2116875 | Performance Cookies | 30 minutes duration, extended on user activity. | Holds current session data. Ensures subsequent requests in the session window are attributed to the same session. | Altus Group |
APISID | Performance Cookies | 1 year | APISID cookies are placed by Google Ads Optimization and enable Google to collect user information for videos hosted by YouTube. They contain a hashed/encrypted unique ID to identify the user. Google LLC Privacy Notice accessible here | Altus Group |
HSID | Targeting Cookies | 1 year | HSID cookies are placed by Google Ads Optimization and enable Google to collect user information for videos hosted by YouTube. They contain a hashed/encrypted unique ID to identify the user. Google LLC Privacy Notice accessible here | Altus Group |
SAPISID | Targeting Cookies | 1 year | SAPISID cookies are placed by Google Ads Optimization and enable Google to collect user information for videos hosted by YouTube. They contain a hashed/encrypted unique ID to identify the user. Google LLC Privacy Notice accessible here | Altus Group |
SID | Targeting Cookies | 1 year | Google's SID cookie contain digitally signed and encrypted records of a user’s Google Account ID and most recent sign-in time. Google LLC Privacy Notice accessible here | Altus Group |
SSID | Targeting Cookies | 1 year | Google's SSID is used by Google Maps to provide the identification of trusted web traffic. Google LLC Privacy Notice accessible here | Altus Group |
__Secure-1PAPISID | Targeting Cookies | 1 year | These cookies are used to deliver ads that are more relevant to you and your interests. They contain a hashed/encrypted unique ID to identify the user. Google LLC Privacy Notice accessible here | Altus Group |
__Secure-1PSID | Targeting Cookies | 1 year | These cookies are used to deliver ads that are more relevant to you and your interests. They contain a hashed/encrypted unique ID to identify the user. Google LLC Privacy Notice accessible here | Altus Group |
__Secure-1PSIDCC | Targeting Cookies | 1 year | These cookies are used to deliver ads that are more relevant to you and your interests. They contain a hashed/encrypted unique ID to identify the user. Google LLC Privacy Notice accessible here | Altus Group |
__Secure-3PAPISID | Targeting Cookies | 1 year | These cookies are used to deliver ads that are more relevant to you and your interests. They contain a hashed/encrypted unique ID to identify the user. Google LLC Privacy Notice accessible here | Altus Group |
__Secure-3PSID | Targeting Cookies | 1 year | These cookies are used to deliver ads that are more relevant to you and your interests. They contain a hashed/encrypted unique ID to identify the user. Google LLC Privacy Notice accessible here | Altus Group |
__Secure-3PSIDCC | Targeting Cookies | 1 year | These cookies are used to deliver ads that are more relevant to you and your interests. They contain a hashed/encrypted unique ID to identify the user. Google LLC Privacy Notice accessible here. | Altus Group |