Website and marketing privacy policy

Scope


We need to process personal data through your use of our various websites and our own sales and marketing activities (including where we market our products and services to current and prospective business-to-business (‘B2B’) clients and partners, either using third party data sources, or in person and during events hosted or attended by us).

This Privacy Notice provides an overview of how data is used and stored as part of this process. This Privacy Notice does not apply to data processed by Altus for other purposes including related to our use of cookies, our products, services or offers or our recruitment activities. For this information, please visit this website.

This Policy specifically applies to the personal data processed by us when we receive or collect personal data through:



Channel

What we collect

Websites

 

As you interact with our websites

 

We may automatically collect data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.

 

As you interact with other websites

 

We may also receive data about you if you visit other websites employing our cookies or when you are re-directed to our website via an advertisement on another website. we may automatically collect data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy for more details.

 

Digital advertising, analytics or social media platforms

 

We may receive personal data from platforms like Google, LinkedIn Sponsored Updates, LinkedIn including relating to engagement and brand interaction across social media platforms.

 

Offline sales and marketing activities

 

We may receive personal data in person and during events hosted or attended by us.

 

Forms and correspondence (post, phone, email, other)

 

We may receive personal data about you if you fill in forms, including on this website or third party websites, or otherwise provide personal data when you use our products or services, create an account on our website, subscribe to our service or publications, request marketing to be sent to you, enter a competition, promotion or survey or give us feedback or contact us.

 

Third parties and public sources

 

We may receive personal data about you from various third parties and public sources including data acquired from third party data providers/data brokers, technical, payment and delivery services and data from publicly available sources e.g. such as Companies House and the Electoral Register in the UK.

 



Who is Altus Group and how can you contact us?


Altus Group Limited and its affiliates forming part of the Altus group of companies, including but not limited to Altus Group (UK) Limited, Argus Software (UK) Limited, and Altus Group Australia Pty Limited (Altus Group, we, our, or us) respect your privacy and personal information.

You can find out more about Altus Group here or by contacting us by email at privacyoffice@altusgroup.com. For the purposes of relevant privacy or data protection laws (including the EU/UK GDPR) the Altus Group entity you have the relationship with will be the primary controller of your personal data (for example, if you are a visitor to our website, it will be the Altus Group entity operating the relevant website indicated at the bottom of the website).



Information we collect


Information that we process can be categorised into various sub-types of data, and could include:


Data

Examples

Contact Data 

includes billing address, delivery address, email address and telephone numbers.

Financial Data

includes bank account and payment card details.

Identity Data 

includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.

Transaction Data 

 

includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data 

 

includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.


Automated technologies are activated when, for example, you visit or interact with any of our websites, websites that are operated by us or include our cookies, or by opening emails from us. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.


If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

Profile Data 

 

includes your Altus Group systems username(s) and password(s), preferences, feedback and survey responses.

 

Marketing and Communications Data 

 

includes your preferences in receiving marketing from us and our third parties and your communication preferences

Usage Data 

 

includes information about how you use our website, products and services.

Aggregated Data

 

includes statistical information that is not particular to you or any other individual, but rather represents a category or group with the same or similar interests or characteristics and that could be derived from your personal data and may be used for any purpose. You should be aware that Aggregated Data is not considered personal data under law, as it does not directly or even indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can then directly or indirectly identify you, we treat the combined data as personal data and only use it in accordance with this Policy and relevant laws.



Legal grounds for use of your personal data


We may process your personal data without your knowledge or consent where this is required or permitted by law. This is, however, always subject to our legal grounds described below. We may process your personal data based on more than one legal ground, depending on the specific purpose(s) for which we are using your data. You can contact us if you would like further details. Our processing of your personal information collected through our website and/or marketing activities are mainly based on the following legal grounds:

  • Consent: Where we specifically and directly collect your information ourselves, such as via our own websites or our direct interaction with you, your consent may be obtained by us.

  • Performance of contract: Where we need to perform the contract we are about to enter into or have entered into with you.

  • Legitimate interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. For example, if you are an existing customer, we may provide you with detail on relevant new products or services.

  • Legal obligation: Where we need to comply with a legal obligation.



Purposes for which we will use your personal data


We will only use your personal data as the law allows us to do. We process your data for various purposes, which may include:


Category

Examples

Communication

Where you have made any inquiries and/or requests to us (such as by submitting contact forms on any of our websites), we may process information about you to communicate with you to best respond to your inquiries and/or requests.

 

Marketing

 

We process personal information about you to help enable us to market, both online and offline, relevant products and services to you including via personalised emails and targeted advertising on social media or other platforms.


As described in our Cookie Policy, ads appearing on our products may be delivered to you by our advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer.


This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. We use analytics (and related analytics programs) to better understand who is using our products, and how people are using it. Analytics uses cookies to collect and store anonymous information such as time of visit, pages visited, time spent on each page of the website, IP address, and type of operating system used.


We may also process information about you to register for and/or allow you to subscribe to our special offers, demonstrations of our products and services, or seminars and events, to enable you to partake in a prize draw, competition or complete a survey or leave a review, to allow you to download different papers and/or articles.

Website Administration

 

including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data

Data Analytics

 

to improve our website, products/services, marketing, customer relationships and experiences

Compliance with applicable laws and regulations

Such as in responding to a request from a regulator or to defend a legal claim.



Disclosure of information


We may disclose your personal information within the Altus Group and with third parties as reasonably necessary for the purposes set out in this Privacy Policy including social media platforms for targeted advertising, service providers or with third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We may also be required to disclose personal data to comply with legal obligations. Such instances can include situations where we must respond to government requests, investigate fraud, and even respond to public and government authorities outside your country of residence for national security and/or law enforcement purposes.

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.


Transfers


Altus Group has offices, facilities and service providers in many countries around the world, including but not limited to: the UK, Canada, USA, France, Singapore, Australia, Germany, Italy, Morocco India and Hong Kong. Further information about recipients of data, click here. Therefore, your personal information may be transferred to or stored in countries or jurisdictions outside your country of residence, some of which may have a lesser degree of privacy and data protection that the country in which you are habitually resident. We take reasonable steps to protect your data and put in place confidentiality restrictions and other contractual assurances with parties to whom we transfer your personal information in such countries, to ensure there is an adequate level of protection equivalent or comparable to your country or jurisdiction of residence for the personal information.



Data retention and security


We will retain your personal information in accordance with applicable local law and our data retention policies and practices for the length of time required fulfil the purposes outlined above. We take the security of your data seriously and have internal policies and controls to ensure that your data is not lost, accidentally destroyed, misused, or disclosed. All of our third-party service providers are required to take appropriate security measures to protect your personal information.



Your rights


You can contact us to:

  • access your personal information

  • withdraw your consent (if consent was required); or

  • correct or update your personal information.

If you are located in the European Union or the UK, you have additional rights to:

  • erase your personal information.

  • restrict your personal information;

  • port your personal information to another service provider (if applicable); or

  • object to some processing that is based on our legitimate interests.

We may require you to provide personal information to allow us to identify you. We will respond to your request within the period(s) required by law. If we cannot comply with your requests, we will inform you and provide you with an explanation. If you have unresolved concerns, you have the right to complain to the data protection authorities. We would however appreciate the chance to address your concerns directly with you first. The relevant authority will be the supervisory authority of the country:

  • (i) of your habitual residence/place of work; or

  • (ii) in which you consider the alleged infringement has occurred. For example, in the UK, you can contact the Information Commissioner’s Office (ICO), at https://ico.org.uk/.

Note that if you are located in California, please see our additional CCPA policy here.


Last Updated: December 2023

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